Terms of service
Overview
This website is operated by Top Water Walkers LLC. Throughout the site, the terms “we,” “us,” and “our” refer to Top Water Walkers. Top Water Walkers offers this website, including all information, tools, products, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.
By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by these Terms of Service, including those additional terms and conditions and policies referenced herein and/or available by hyperlink.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service.
Online Store Terms
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state, province, or jurisdiction of residence, or that you are the age of majority in your state, province, or jurisdiction of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products or Services for any illegal or unauthorized purpose, nor may you, in the use of the Service, violate any laws in your jurisdiction.
You must not transmit any worms, viruses, or any code of a destructive nature.
A breach or violation of any of these Terms may result in an immediate termination of your Services.
General Conditions
We reserve the right to refuse service to anyone for any lawful reason at any time.
You understand that your content, excluding payment information, may be transferred unencrypted and involve transmissions over various networks and changes to conform and adapt to technical requirements of connecting networks or devices. Payment information is encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service, use of the Service, access to the Service, or any contact on the website through which the Service is provided without express written permission from us.
Accuracy, Completeness, and Timeliness of Information
We make reasonable efforts to ensure information on this site is accurate and current. However, information made available on this site may contain errors, inaccuracies, or omissions.
The material on this site is provided for general information only and should not be relied upon as the sole basis for making decisions without consulting primary or more complete sources of information when appropriate.
We reserve the right to modify the contents of this site at any time.
Products and Services
Certain products or services may be available exclusively online through the website.
Many of our products are produced on demand and made specifically after an order is placed. Product availability may be limited and is subject to change without notice.
We have made reasonable efforts to display as accurately as possible the colors, images, and appearance of our products. We cannot guarantee that your computer monitor, mobile device, or other display will accurately display every color.
We reserve the right to limit the sales of our products or Services to any person, geographic region, or jurisdiction where permitted by law. We may exercise this right on a case-by-case basis.
We reserve the right to limit quantities of any products or services that we offer.
All descriptions of products and product pricing are subject to change at any time without notice at our sole discretion.
We reserve the right to discontinue any product at any time.
Orders, Billing, and Account Information
We reserve the right to refuse or cancel any order where permitted by law.
We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, payment method, billing address, or shipping address.
If we make a change to or cancel an order, we may attempt to notify you using the email address, billing address, or telephone number provided when the order was placed.
You agree to provide current, complete, and accurate purchase and account information for all purchases made through our store.
You agree to promptly update your account and other information, including your email address and payment information, so that we can complete transactions and contact you as needed.
For questions regarding an existing order or order changes, contact orders@topwaterwalkers.com.
Shipping and Delivery
Orders are subject to our Shipping Policy.
Because products may be produced on demand, processing and fulfillment times may vary. Delivery dates and transit times are estimates and are not guaranteed unless expressly stated otherwise.
Top Water Walkers is not responsible for carrier delays or other shipping delays outside our reasonable control.
Customers are responsible for providing complete and accurate shipping information when placing an order.
For questions regarding shipping, delivery, tracking, or an existing order, contact orders@topwaterwalkers.com.
Returns, Refunds, and Exchanges
Returns, refunds, replacements, cancellations, and exchanges are governed by our Return & Refund Policy.
Because many of our products are made to order, we generally do not accept returns or exchanges for incorrect size selection, color choice, change of mind, buyer’s remorse, or preference for another product or design.
Damaged, defective, misprinted, or incorrect items should be reported to returns@topwaterwalkers.com.
Optional Tools and Third-Party Services
We may provide access to third-party tools or services over which we neither monitor nor have control.
You acknowledge and agree that we provide access to such tools and services without warranties, representations, or conditions of any kind and without endorsement.
Any use by you of optional tools or third-party services offered through the site is entirely at your own risk and discretion. You should ensure that you are familiar with and approve of the terms provided by the relevant third-party provider.
Third-Party Links
Certain content, products, and services available through our Service may include materials from third parties.
Third-party links on this site may direct you to websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy of third-party websites and do not warrant and will not have liability or responsibility for third-party materials, websites, products, or services except as required by applicable law.
Please review third-party policies and practices carefully before engaging in transactions with third parties.
User Comments, Feedback, and Other Submissions
If you submit comments, feedback, ideas, suggestions, proposals, plans, photographs, reviews, or other materials to us, you agree that we may use such submissions as permitted by applicable law and any applicable terms presented when the submission is made.
You agree that your submissions will not violate the rights of any third party, including copyright, trademark, privacy, personality, or other personal or proprietary rights.
You further agree that your submissions will not contain unlawful, abusive, obscene, or malicious material or computer viruses or other malware that could affect the operation of the Service or any related website.
Personal Information
Your submission of personal information through the store is governed by our Privacy Policy.
Errors, Inaccuracies, and Omissions
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, offers, shipping charges, transit times, or availability.
We reserve the right to correct errors, inaccuracies, or omissions and to change or update information or cancel orders if information in the Service is inaccurate, at any time without prior notice where permitted by law.
Prohibited Uses
In addition to other prohibitions set forth in these Terms of Service, you are prohibited from using the site or its content:
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For any unlawful purpose;
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To solicit others to perform or participate in unlawful acts;
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To violate applicable laws, regulations, or ordinances;
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To infringe upon or violate our intellectual property rights or the intellectual property rights of others;
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To harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate unlawfully;
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To submit false or misleading information;
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To upload or transmit viruses or other malicious code;
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To collect or track the personal information of others unlawfully;
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To spam, phish, pharm, pretext, spider, crawl, or scrape where prohibited;
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For any obscene or immoral purpose; or
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To interfere with or circumvent the security features of the Service or any related website.
We reserve the right to terminate your use of the Service for violating any prohibited uses.
Disclaimer of Warranties and Limitation of Liability
We do not guarantee, represent, or warrant that your use of our Service will be uninterrupted, timely, secure, or error-free.
To the fullest extent permitted by applicable law, the Service and all products and services delivered to you through the Service are provided “as is” and “as available,” except as otherwise expressly stated by us.
To the fullest extent permitted by applicable law, Top Water Walkers and its owners, employees, affiliates, agents, contractors, service providers, and licensors will not be liable for indirect, incidental, punitive, special, or consequential damages arising from your use of the Service or products purchased through the Service.
Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited.
Indemnification
To the extent permitted by applicable law, you agree to indemnify and hold harmless Top Water Walkers and our affiliates, partners, owners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, and employees from claims or demands arising from your material breach of these Terms of Service or violation of applicable law or third-party rights.
Severability
If any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, that provision will nevertheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion will be deemed severed from these Terms. Such determination will not affect the validity and enforceability of the remaining provisions.
Termination
These Terms of Service are effective unless and until terminated by either you or us.
You may terminate these Terms at any time by ceasing to use our Services.
We may terminate or suspend access to our Services if you materially violate these Terms, subject to applicable law.
Entire Agreement
These Terms of Service and any policies or operating rules posted by us on this site constitute the entire agreement and understanding between you and us regarding your use of the Service and supersede prior agreements and communications relating to the Service.
Governing Law
These Terms of Service and any separate agreements through which we provide you Services will be governed by and construed in accordance with the laws of the State of Georgia, United States, without regard to conflict-of-law principles, except where applicable consumer protection laws require otherwise.
Changes to Terms of Service
We reserve the right to update, change, or replace any part of these Terms of Service by posting updates and changes to our website.
It is your responsibility to check our website periodically for changes. Your continued use of or access to our website following the posting of changes constitutes acceptance of those changes to the extent permitted by applicable law.
Contact Information
If you need assistance, please contact the appropriate department below:
Orders & Shipping
For orders, cancellations, shipping, delivery, or tracking:
orders@topwaterwalkers.com
Returns & Refunds
For returns, refunds, damaged, defective, misprinted, or incorrect items:
returns@topwaterwalkers.com
Customer Support
For general customer service or product questions:
support@topwaterwalkers.com
General Business Inquiries
For general company inquiries:
info@topwaterwalkers.com
Top Water Walkers LLC
www.topwaterwalkers.com