Refund policy
Thank you for shopping with Top Water Walkers! Each of our products is made to order just for you. Because our products are produced on demand, we do not accept returns or exchanges for incorrect size selection, color choice, change of mind, or buyer’s remorse.
Please carefully review product descriptions and sizing information before placing your order.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, misprinted, or you receive the wrong item, please contact us at returns@topwaterwalkers.com
as soon as possible after receiving your order.
Please include:
- Your order number
- A description of the issue
- Clear photographs showing the damaged, defective, misprinted, or incorrect item
We will review the issue and, when approved, arrange for an appropriate replacement or resolution.
Please do not return an item without contacting us first.
Returns & Exchanges
Because our products are made specifically for each order, we are unable to accept returns or exchanges due to:
- Ordering the wrong size
- Choosing the wrong color
- Change of mind
- Buyer’s remorse
- Preference for a different product or design
We strongly recommend reviewing the sizing information provided on the product page before completing your purchase.
Refunds
Refunds may be issued when appropriate for qualifying damaged, defective, misprinted, incorrect, or otherwise eligible orders.
If a refund is approved, it will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.
For questions regarding a refund or return, contact returns@topwaterwalkers.com
Order Changes & Cancellations
Because orders may enter production shortly after they are placed, we cannot guarantee that an order can be changed or canceled once submitted.
If you need to request a change or cancellation, contact us immediately at orders@topwaterwalkers.com
We will make every reasonable effort to assist you before production begins, but changes or cancellations cannot be guaranteed once an order has entered production.
Contact Us
If you need assistance, please contact the appropriate department below:
Returns & Refunds
For returns, refunds, damaged, defective, misprinted, or incorrect items:
returns@topwaterwalkers.com
Orders
For order changes, cancellations, shipping, or order-related questions:
orders@topwaterwalkers.com
Customer Support
For general customer service or product questions:
support@topwaterwalkers.com
Top Water Walkers LLC
www.topwaterwalkers.com