Shipping policy

Thank you for shopping with Top Water Walkers! Each of our products is made to order just for you. Please review the information below regarding processing, shipping, and delivery.

Order Processing & Fulfillment

Our products are produced on demand by our trusted fulfillment partner. Because each item is made after your order is placed, please allow time for production before your order ships.

Production times may vary depending on the product, order volume, and other factors. Once your order has been fulfilled and shipped, you will receive shipping confirmation and tracking information when available.

Shipping Rates

Shipping charges are calculated and displayed at checkout based on your order, shipping destination, and available shipping method.

Estimated Delivery Times

Delivery estimates shown at checkout are estimates only and may include both production and transit time.

Actual delivery times may vary due to carrier delays, weather, holidays, high order volumes, or other circumstances outside the control of Top Water Walkers.

We cannot guarantee delivery by a specific date unless expressly stated otherwise.

Tracking Your Order

When tracking information is available, it will be sent to the email address provided when your order was placed.

Please allow time for tracking information to update after your shipping confirmation is received.

For questions regarding your order status, shipment, or tracking information, contact orders@topwaterwalkers.com

Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please review your shipping information carefully before completing checkout.

If you discover an error in your shipping address, contact us immediately at orders@topwaterwalkers.com

We will make every reasonable effort to assist you before your order ships, but address changes cannot be guaranteed.

Top Water Walkers is not responsible for orders delivered to an incorrect address provided by the customer.

Lost, Delayed, or Undeliverable Packages

Once an order has been transferred to the shipping carrier, delivery may be affected by circumstances outside our control.

If your tracking information shows that your package is delayed, lost, or undeliverable, please contact orders@topwaterwalkers.com

so we can review the situation and assist you with the appropriate next steps.

Damaged or Incorrect Orders

If your order arrives damaged, defective, misprinted, or incorrect, please contact returns@topwaterwalkers.com

Please include your order number, a description of the issue, and clear photographs showing the damaged, defective, misprinted, or incorrect item.

Please refer to our Return & Refund Policy for additional information.

Contact Us

If you need assistance, please contact the appropriate department below:

Orders & Shipping
For order status, shipping, delivery, tracking, or address questions:
orders@topwaterwalkers.com

Returns & Refunds
For damaged, defective, misprinted, incorrect items, returns, or refunds:
returns@topwaterwalkers.com

Customer Support
For general customer service or product questions:
support@topwaterwalkers.com

Top Water Walkers LLC
www.topwaterwalkers.com